Are Event Planners Souring on India?

India tourism

photo by www.swarnym.com

Event planners love it when they’re able to take a group to international destinations. Not that there aren’t extra steps that would have to be added to a planner’s checklist. For example, it can be very time-consuming communicating and ensuring that all of the delegates have the proper paperwork in order to leave the country. It’s estimated that only 35% of Americans have valid passports. This percentage is far below the norm for most Western countries (as a comparison, 64% of Canadians have valid passports). Nonetheless, many event planners love the opportunity to plan conventions internationally.

A Meeting and Event Planner Is Always Concerned with Safety

India is usually an attractive destination due to its low costs and ideal weather. And of course it’s history. There has always been a certain level of concern from event planners with regards to terrorism in India. Being a Westerner in many parts of the world can be a security issue today. However recently we’ve seen negative news headlines coming out of India. Particularly the horrifying rape stories which have exposed a cultural battle that is occurring in India.

Tourism in India is on the Decline

As a result of the attention grabbing headlines coming out of India, and especially regarding crimes against women, India tourism is being hit hard. Conventions and tourism in India is an $18 billion a year business. India tourism usually projects a 12% increase in visits each year.

But that trend is hitting a snag.

According to the Associated Chambers of Commerce and Industry of India, 72% of tour operators are reporting that their businesses are experiencing unprecedented cancellations. A noticeable decline is women from the US, Canada, Australia and the UK. Overall, there has been a 25% drop in tourism business since January 1 of this year alone. Additionally there is a 35% drop in visits by foreign women.

And that is raising alarm bells within the country.

women want justice in India

photo by www.worldette.com

It’s obvious that India is in the middle of a cultural battle. It’s very easy for us in North America to shake our heads in disgust at the news headlines regarding crimes against women in particular.

From the figures above, it’s obvious that event planners are taking a cautious approach when considering India. If the country plans on playing in the big leagues of conventions, meetings and events, then government officials will need to do more to address the situation there, particularly the safety and security of women. And let’s hope that they do take swift action as India does have a lot to offer as an international destination.

 

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3 common misconceptions of event planners

frazzled event plannersI am often asked how to become an event planner. It seems, to the outside world, that event planners have a glamorous job. I’m not saying that event planning jobs are not rewarding. What I usually tell those interested is that there is a lot more to the job than what you see.

Most of my online, and off line, life involves interacting and communicating with existing event planners. However when I’m not working I’m always surprised at the impression that many people have regarding event planning jobs. The most common feedback that I receive is that an event planner leads a glamorous life. If only.

In the last couple of weeks I have made it a point to ask people their perception of event planners. While I wasn’t surprised (much of the feedback was very similar to my own family members) the exercise did make me realize that there are a lot of people out there that do not have a clue what an event planner really does in their day-to-day work life.

3 Misconceptions That the Public Has Towards Event Planners

  1. Event planning is a glamorous job. I guess if people hear that you attend a lot of evening events at popular venues, they assume that you’re having a great time socializing with superb food and beverage. Again, if only. What many people fail to recognize is that a good event planner is doing anything but socializing during an event. While they may appear calm, cool and collective, behind the scenes they are constantly double checking the program and ensuring all aspects of the event are being executed properly. And we’re not even talking about the pre-planning component of the job here.
  2. “I’m great at planning social events for my family, so I would make a great event planner”. People generally think that the role of an event planner is to have fun. Take it from me, it is very hard work. Your client is depending on your contacts and expertise in order for their event to proceed seamlessly. There’s a big difference between volunteering to organize a friend or family event and event planning for your career. For one, there’s no putting things aside and saying you’ll get to it later on. When the going gets tough, the event planner is expected to work through to a solution. When people tell me they love to plan events outside of work, I usually make a point of informing them of all aspects of an event planners workload.
  3. Event planners are only for high-end events. I’ve even had potential clients tell me that they could not afford an event planner. I’m sure I had a perplexed look on my face when I was told that. You see, many times an event planner can actually execute an event and save you money at the same time. A seasoned event planner knows how to negotiate with suppliers and venues in order to get you the best possible venue and event. And because they often book spaces multiple times, they can be in a position to receive discounts that they can pass along to their clients.

Event planning is a rewarding career. Like all industries, it’s best if the individual is passionate about their job. There are, however, many misconceptions about what event planners do. Many people that are not in the industry assume that an event planner socializes and attends popular venues. What they don’t realize is the behind-the-scene work that’s involved in planning and executing events.

 

 

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Are Event Planning Standards Slipping?

customer service rating from excellent to poor

photo by blog. metrobrokers.com

This is the second blog, in a series of three, addressing meeting and event planning industry standards. Our first post dealt with meeting and event planners and how satisfied they were in their jobs. In that article we talked about how happy planners were with various aspects of their jobs. Most survey results indicated that, while there is always room for improvement, most event planners are content. Part of those findings show that a lot of professionals in the meeting and event planning industry are continuing their professional development. That’s a good sign indeed.

Read the full article here: Are Meeting and Event Planners Happy in Their Jobs?

Establishing Event Planning Standards Is Crucial

For this post we are going to shift our focus from event planner satisfaction to event planning standards. And, in particular, are those standards slipping. In the past when potential clients have asked me why they should hire me over a competitor, my reply has always been towards the standards. What I would generally say to a potential client is basically a transportation vehicle will be the same vehicle no matter which company you select. But what sets my company apart is the customer service that we provide during that transportation. In other words, I was trying to set us apart from our competition by addressing service expectations and our attitude towards them.

In my research for this article I found that most companies hold their customer surveys very close to their chest. However, I did reach out to a few of my colleagues in the industry and got them to give me some information and insights into customer satisfaction.

Generally, most customers have very high regards for the venues that are hosting their functions. There is a lot of attention to detail that is being given to the physical structure. The food also rated quite high on the satisfaction scale. Where the food was critiqued was in the price and portion sizes (as in too small). I have to say that I’m not quite in agreement with the portion size comments.

Where there was “room for improvement” was in the service personnel. A lot of feedback here was related to attitude and lack of knowledge regarding the event. And unfortunately this is probably one of the easiest areas for improvement. So why aren’t we improving?

horrified look on woman's face guarding event planning standards

photo by www.gurl.com

I want to relay a staff recruiting story that I heard at a recent networking event. I was having a conversation with a few hotel executives when one started to relay an employee recruitment story about her hotel. This particular hotel (name and location obviously withheld) was hosting a job fair at a college. The job fair wasn’t particularly busy and the students had a laissez-faire attitude. The individual relaying the story was shocked with the lack of professionalism from the students. Most did not bother to wear business attire, rather many showed up in sweatpants. Now here’s the shocking part of the story. The next day, during an executive meeting, the human resources manager stated to the team that they may be faced with lowering their hiring standards in order to fill all of the jobs that were currently vacant. Yep, you heard me right. Now I’m not implying that we should hire someone just because they are wearing business attire. But, come on, if a potential employee doesn’t have the wherewithal to come to an interview in proper attire, you can pretty much be assured this is not a good match for you.

Now if I had been the hotel’s general manager there probably would’ve been one more job opening that day; the human resources position.

It is crucial that, when hiring, you look for someone that is able to implement your standards. At a minimum.

Key Items to Ensure You’re Hiring the Right Person for Your Event Planning Company

avatars of employees on shoulders

photo by www.resultswithldg.com

Employees are also potential customers. A mentor of mine taught me this a long time ago. Of course when interviewing for a position, you’re not going to be able to hire everybody that you meet. But it is crucial that you treat all interviewees as if they were your customers. Because, you just never know, one of them may be in a position down the road to offer your company a very lucrative piece of business. And they’ll remember their experience with you, even if you did not hire them.

The management versus staff mentality. If you are currently using these terms in your business stop right away. There’s nothing that drives me crazier than seeing a sign in an establishment signed by “the management”. To me using those terms to identify hierarchy in an organization is simply off putting. Whether you are the president of the company, or a more important coordinator, to me you are all staff. I really don’t care who has more authority within your organization. All I care about is that I’m getting the service that I expect.

Responsibility versus authority. Both have to be equal or the job task is not aligned properly. How can you possibly make somebody responsible for an action without giving them the proper authority to implement that action. All too often employees will have all of the responsibility with no authority. A no-win situation.

Establishing minimum standards of service for your company. I know that sounds like a no-brainer statement, but you would be surprised at the number of event planning companies that do not state its service standards. I guess it’s as if all the employees are mind readers? We’ve talked a lot about event planning checklists here. Well this is one item that I think should be built into every checklist. An event planning checklist must address company standards.

Service standards must be developed by the team. Establishing service standards is not a top down approach. The days of the boss dictating how he or she wants things to be done are becoming very unproductive. How many service training seminars have you attended where the presenter is in the front of the room running through some acronym that relates to service standards (like ” S is for standards”)? Honestly does this even work anymore? A service training program has to be inclusive of the participants in the room. The good ones are the ones where a checklists is developed throughout the training seminar by the participants input.

All indications are that most customers are quite happy with their event planning company. Event planners do have a keen sense of service standards. Where our industry standards sometimes fail is when we do not relay our expectations to our coworkers.

The next article relating to event planning industry standards will focus on the relationship between colleges and industry players.

 

 

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Questions Meeting Planners Are Asking Online (You May Be Surprised)

questions meeting planners are asking online

photo by salesheartbeat.com

If you’re reading this blog then I’m willing to bet that you have an online presence. Nowadays, it seems, we all have accounts on Twitter, Facebook, LinkedIn, Reddit… (you get my gist here). I’m in the event planning business. So naturally the social media accounts that I tend to follow are people that are also in my industry. Then it’s followed by topics or subjects that I’m personally interested in. But, for us to get the proper exposure, we sometimes have to keep our personal life separate from our business life.

What Are Meeting Planners Asking of Their Colleagues Online?

I thought it would be an interesting analysis to actually take an in-depth look at the types of questions my colleagues were asking on the various social media platforms. There are a lot of people, like myself, that will post their blog posts on social media. If done properly it can be a great way to provide colleagues with useful information that, hopefully, they can implement in their own business. And, let’s face it, it’s also a great way to drive traffic to our websites. But as we’ve seen from Google’s updates in 2012 it’s more about engaging the users as opposed to writing about targeted keywords.

Sorry I’m going off on a SEO tangent here – so back to my main thoughts.

Before I started checking out my colleagues on social media, I truly thought that most meeting and event planners would be asking about technology and how they can implement it into their business. Now, don’t get me wrong, there were several post along this lines. But technology wasn’t as top of mind to meeting planners as I thought it would be.

what meeting planners are asking online

photo by www.tmaresources.com

The Top Three Meeting Planner Questions That I Came across Were:

 

Venues

There were a lot of meeting planners asking about venues suggestions. An answer to the question “what are the most important factors when selecting a venue?” that surprised me was location and pricing. Okay I can give the location as a good answer to that question. But pricing? Now, don’t get me wrong, I understand pricing is very important, especially today. But if it is a top factor in how you select a venue then I’m afraid you’re going to be very disappointed with some of the venues you select.

There are many great online databases that will assist a meeting and event planner with selecting a venue (and please promise not to make pricing one of your top priorities). Here are a few that I recommend you check out:

  • BizBash – in addition to a great print presence, BizBash offers a great selection of venues and all of the top meeting and convention cities.
  • Cvent Supplier Network – Cvent isn’t just for registration purposes anymore. This company has made great strides over the last few years in establishing itself as a great resource for the meetings and convention industry.
  • WTTC.com – The Meeting Planner’s Best Resource – is a free national online business directory of resources and contacts for the meetings, incentives, conventions and events industry.

Event Planner Templates

Meeting and event planning templates is a very popular search term that provides a lot of organic traffic to our site. It seems, on social media anyways, that a lot of meeting planners are asking what type of templates are best. Another type, or maybe boilerplate might be a better term, are contract templates (and particularly what type of language planners should include or look for when signing contracts with clients and suppliers).

Here are a few additional resources that we have on our site that deal with event planning templates.

Event Planning Jobs

While I wasn’t surprised that this is a question that event planners are searching for, I was surprised to see how frequently it was being asked. Of course networking, be it through attending events or networking online, is one of the best ways to make contacts with people that can help further your career.

A few resources that may assist you, when searching for event planning jobs, are:

Social media plays a vital role for meeting and event planners. Our social media accounts allow us to network and interact with colleagues on a number of issues. Whether we are asking for an expert opinion on venues, or sourcing what jobs are available, more and more we’re turning to social media for those answers.

 

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A Hot Trend – Event Planning Webcasts

event planning webcast

photo by www.adw-gso.com

If you’re a member of an event planning association then you’ve probably had emails inviting you to attend a webcast of some type. And I’m sure many of you have simply scanned the information and thought that you would take a look at a later time. But you never have taken that “second look”.

Well, you may want to re-think that.

Event Planning Courses Online are Becoming Increasingly Popular

If you’ve never attended event planning courses online, or an event planning webcast, then you may be in for a pleasant surprise. There are many webcast to choose from. My advice would be to find webcast that address topics that are of interest to you. Many are free.

Webcasts, like event planning courses, are designed to provide you with the necessary tools to do your job properly. And quite often the webcast is presented by a professional within the industry who is consider an expert in the topic. Many topics include communicating with clients in order to help them better understand the event planning process. All of which are designed to increase your productivity and present you as an expert in the industry. After all, for most of you, your goal is to keep on top of the latest and greatest trends. Now there’s no excuse for not being “in the know”.

A list of upcoming Webcast to Check Out

event planning courses online

photo by www.learningtimes.com

For this blog post we’re going to highlight a couple of websites where you can peruse a list of upcoming webcasts and register for those that are of interest to you. In addition to the two sites that we list below, I also recommend that you check with any industry associations that you are a member of as quite often they too will offer event planning webcasts.

  • Click here for a list of upcoming webcasts by Successful Meetings

  • Click here for list of upcoming webcasts offered by Meetings and Conventions (M& C)

Event planning webcast, like online event planning courses, offers you the luxury of continuing your education from the comfort of your computer. No matter where your travels take you, as long as you have an Internet connection, you are able to access your scheduled webcast.

 

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All Meeting Planners Want for Christmas Is…

all meeting planners want for Christmas is

photo by country1071.com

Meeting planners are used to making a list and checking it twice. Like Santa, it’s what they do all year long. Meeting and event planners have to work with a lot of suppliers in order to make their programs run smoothly. And inevitably you know what happens when you have to rely on several other people to make your function go off without a hitch. It’s otherwise known as Murphy’s Law.

A Meeting and Event Planners Christmas Wish List (If Only…)

We started wondering exactly what kind of a list meeting planners would make at Christmas time if they had an opportunity to correct everything that they don’t like about their job tasks.

So we present to you a meeting planners Christmas wish list for 2013 (after all, one can wish):

  • hearing suppliers say “we can do that”
  • a final program invoice that is in the ballpark of their quote
  • a proposal that actually addresses what they requested
  • submitting a request for proposal (RFP) and not getting 100 telephone calls or e-mails from suppliers asking for clarification
  • that all the venue lights are working when they arrive
  • Wi-Fi services that cover a distance more than 2 feet
  • for people to get their name right during cold calls
  • staff that understand that a “working lunch” actually means people are working in the room
  • suppliers that know how to spell
  • to stop receiving information that they didn’t request

For all of you meeting and event planners out there we hope your wishes come true for 2013. Merry Christmas.

 

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Event Planning Ethics; Do We Have a Problem Here?

event planning ethicsFor any of you that have been in the event planning business for some time, what I’m about to write here will come as no surprise to you. I cannot tell you the amount of networking events, that I have attended, where the conversation turns towards ethics in the industry. Generally speaking, the comments come from the supplier side of the industry.

Destination Management Company (DMC’s) Are Considered the Local Experts

I want to give you a brief rundown of the most common complaint that I hear. First a disclaimer. In my past life I was on the supplier side of the event planning business. I was a co-owner of a Destination Management Company. For any of you that aren’t familiar with this type of company, a destination management company, or DMC as they are referred to in the industry, acts as a broker for a meeting and event planner. In other words, it’s the DMC’s job to find out what their potential client wants for their program and then propose venues and suppliers that fit that bill. Ultimately, it’s the decision of the meeting planner as to which suppliers they will work with.

An Event Planner Needs to Establish Trust amongst Its Suppliers

Now back to the most common complaint.

Basically it goes like this. A meeting or event planner will put together an RFP (request for proposal) which gets sent to many suppliers to bid on. Then these supplier companies will put together a proposal based on the RFPs outline and then present their options, along with pricing, to the potential client, the meeting and event planner. Then, what normally happens, the planner will decide which of the companies that they want to work with based on the proposals that they have received.

Sounds pretty straightforward doesn’t it?

Well, I’m sure you’ll be shocked to know that there are some meeting and event planners out there that will take ideas that were presented to them at the proposal stage and then proceed to contact the suppliers directly.

You’re starting to see the problem here, correct?

Basically what had happened was that the DMC went to all of the trouble to source, price and then present a number of options for the planner. The planner, rather than deciding which DMC to work with based on the proposals, decides to circumvent the middleman, so to speak, and deal directly with those suppliers that were presented to them.

Now a planner has every right to work directly with suppliers. The problem with the above scenario is that the planner misled the DMC’s into thinking that there was potential for them to be rewarded with business. To be honest, I have found that this situation occurs more often with meeting and event planners that are new to the industry. Planners that have been around the industry for a while seem to understand that this type of practice is considered unethical.

ADMEAssociation of Destination Management Executives (ADME); Membership Has Its Rewards

So what can be done?

Well, while the meetings and events industry has taken steps to address this, the fact of the matter is that there will always be those planners out there who are looking to take a shortcut and obtain ideas without giving proper credit.

For its part the industry has addressed ethics on the supplier side and has created an association for DMCs. The Association of Destination Management Executives, ADME, was created several years ago with the intent to establish standards that would be adhered to by its members. Through this association the suppliers, DMCs, are basically stating that they promised to play by the rules. Those same DMCs only hope that any potential meeting and event planners will also abide by those same rules. But by being a member of this association the hopes are that planners will understand that any of their potential DMCs are adhering to a strict code of ethics. Click here for more details regarding ADME’s code of ethical conduct.

Like any industry, the meetings and events industry will always have planners and suppliers that will try to circumvent the correct way of doing business. What I’ve learned from being on the supplier side is that you continue to provide proposals to potential clients based on the fact that the majority of planners are ethical and will not be stealing your ideas. My experience has taught me that eventually those planners that like to steal ideas get exposed (the industry can be a small world at times) and will find that their job will become harder and harder to do for their clients. For any planners that are considering working with a DMC, my advice would be to ask them if they are a member of ADME. After all, membership does have its privileges.

 

 

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Are Meeting and Event Planners Happy in Their Jobs?

are meeting and event planners happy in their jobsWe are constantly being bombarded with meeting and event planning news regarding how the industry is doing during these bad economic times. Sometimes the news is good and then, just when you think things are going in the right direction, we hit a few snags as it were.

Over the next several weeks we’re going to take a look at service standards and, in particular, our industry standards. I’m going to break the research into three different blog posts. The first, this one, will deal with meeting and event planners; their satisfaction, competence and certification. Then we’re going to take a look at our customers and their overall satisfaction with how we’re doing in our jobs. Finally, we’ll take a look at the relationship between colleges and universities and the meeting and event planning industry.

Meeting and Event Planners; How They Feel about Their Jobs

There is no question that finding that dream job can be a difficult task today. We seem to be stuck in the middle of an economic downturn that just will not go away. For most of us this is something that we have never seen in our lifetime. But, there does seem to be hope on the horizon. If our elected officials can put their differences aside and sit down and work out what is best for the country, then we should see some improvement in 2013. We won’t even try to dissect what would happen if they can’t reach a deal.

A planner survey was completed in 2011 to determine the level of satisfaction that meeting and event planners felt towards their jobs and their employer. Some of the takeaways from that survey are:

  • 72% of meeting and event planners had a favorable opinion of their company’s reputation.
  • 63% of those surveyed have been in their current job for more than 12 months.
  • 93% stated that they like their current job (of those, 19% stated that they love it).
  • 35% stated that they are likely to change jobs this year

The results of this portion of the survey indicate that many meeting and event planners are satisfied with their current job. Given the current job search market, I was a little surprised to see 35% are expecting to change jobs this year. The survey didn’t break that down to describe whether or not these planners felt that they would be pushed out of their current job or whether they are just going to take it upon themselves to find a new job. This stat will be interesting to follow over the next year.

meeting and event planning jobsGetting Meeting and Event Planning Jobs; It’s Who You Know

You’ve heard the old saying; “it’s not what you know, it’s who you know”. Well that scene seems to hold true with how the respondents indicated they found their current job. A whopping 40% said that they obtained their current job through someone they knew. After that, the other ways that planners found their current job were:

  • through a recruiter, 21%
  • from their own efforts, 17%
  • through social media, 3%
  • through other means, 19%

From this category I was surprised to see social media account for only 3% of successful job searching activity. I expect to see this area increase moving forward.

To view the entire survey, click here.

Becoming a Certified Meeting Professional; a Commitment to Excellence

Of course we’ve talked many times on this blog regarding investing in yourself. The meeting and event planning industry has many top-notch associations that help planners further their careers through education. One such designation, the Certified Meeting Professional (CMP) Program is considered the industry leader. The program was launched in 1985 and currently there are more than 12,000 individuals that have received the designation. For more information on the CMP program and respective dates please visit the Convention Industry Council’s website.

Generally all indications are that meeting and event planners are satisfied with their employer and, in particular, their job. A further indication of employee satisfaction, in the meeting and event planning industry, is that many are taking action on continuing their career development. In particular, the certified meeting professional (CMP) program is very popular. Check back here for our next article in this series; how satisfied are our customers.

 

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Event Planning and the Convention Center

Convention centers are a big part of the meetings and events industry. Pretty much every city has one. A convention center is primarily utilized by, but not limited to, associations and trade shows. The centers usually consist of one or more large open spaces with several smaller or “breakout rooms”.

The groups that will utilize a convention center tend to be larger in size. That’s where the smaller rooms, or breakout rooms are attractive to the event planners. You see, quite often with larger groups the event planner is tasked with providing smaller meeting rooms as well as a meal function. And if the facility does not have a variety of rooms to accommodate that, then the room turnover (switching a room from a meeting set up to a food and beverage function for example) would chew up valuable meeting time. And the smaller break out rooms are ideal as quite often there are many meetings for the group occurring simultaneously.

The Convention Center is about Location, Location, Location

A convention center is, most often, a standalone complex. They are also in close proximity to the city’s major hotels. So close that, in some cases, they are attached by underground tunnels or overhead walkways. Today, most convention centers are designed to be a focal point for the city that they are in. Not only visibly appealing, convention centers are also designed to handle large volumes.

Today’s convention centers, while attracting large conferences, are also structured to accommodate smaller groups without them feeling lost in a large sea. That’s where the architecture and design features come into play.  Event planners have often expressed concerns about using a convention center for a small group. Their concerns are that the attention that their group will be given will be overshadowed by any larger conferences occurring at the same time. Most of the newer convention centers, or ones that have been upgraded in the last decade or so, have addressed concerns that the smaller groups have expressed.

Event planning for large conferences usually involves coordinating shuttle transportation. Basically a planner has to coordinate moving the conference delegates from their hotels to the convention center. And, because of the group’s size, it’s quite common that they’ll be occupying more than one hotel. Convention centers are designed to accommodate multiple buses, arriving and departing, that are required to shuttle large groups.

Event Planning Tip – you can save a bundle off of your transportation budget by not providing shuttle transportation to any of the hotels that are in the immediate area of the convention center (say a two or three block radius).

A Convention Center is up to Date on Technology, Sustainability and Service Providers

Typical departments in a convention center include; technology (i.e. AV suppliers), security, guest services, housekeeping, catering and food and beverage, sales, convention and exhibitor services, and sustainability.

For many of the larger conferences, or trade shows, it’s vital that the service providers are able to accommodate their needs. Most convention centers will house the major suppliers in-house so that there is always an on-site person to deal with any needs that arise.

Green meetings are also becoming quite commonplace. Today a lot of event planning involves sustainability. In other words, meeting and event planners are becoming more and more aware of what can be done to improve their meeting’s sustainability requirements. And many convention centers are now receiving LEED (Leadership in Energy and Environmental Design) certification. Sales and conference services departments are equipped to help meetings go green with easy to implement sustainable solutions.

Convention Centers and CVB’s (Convention and Visitors Bureaus) Go Hand-In-Hand

Most convention centers are associated with the cities’ CVB. Many are as busy as major airports, having a few million delegates a year move through them. When the city’s tourism arm (the CVB) goes out on sales missions, they are quite often accompanied with convention center sales staff. This is usually a win-win for meeting planners. This relationship gives the convention center additional marketing capabilities as they are quite often in a position to provide incentives to lure highly sought-after groups to their cities. Additionally, many will have in-house marketing assistance that they can offer as a value added service.

At industry networking events you may have heard the term tier 1 or tier 2 convention cities. And unless you’re responsible for the event planning of a large group you probably don’t have a clear understanding of what those terms mean. Some groups are so big that their selection of cities is limited by the size of the convention centers. That’s why the industry has categorized convention centers in this manner. A tier 1 convention center has meeting space greater than 250,000 ft.² . A tier 2 convention center will have meeting space between 100,000 to 250,000 ft.². A tier 3 convention center has meeting space under 100,000 ft.².

For an Event Planner One-Stop Shopping Is Attractive

Of course event planners want their conferences to go off without a hitch. Event planning is like a director’s job. There are many components that need to be successfully executed in order for the one main conference to be a success. And that can be a logistical nightmare at times. So when an event planner has an opportunity to put their conference under one roof (except for the hotel portion of the planning) that can be a huge bonus. Especially given the fact that the centers have crucial suppliers (i.e. AV, caterer) housed in-house.

Convention centers also happen to be located in the best areas of their cities. This is an ideal situation for a meeting and event planner. If there are any down times, their delegates are able to walk out the door and find a multitude of restaurants and attractions at their feet.

It is always recommended that, as an event planner, you walk the space in the convention center that you are considering. Because of convention centers sizes, a planner will want to make sure that their delegates can find the meeting rooms without hassle. Most often meeting signage will be required to help direct delegates.

If you’re considering a convention center for your conference, it’s recommended that you book space as soon as possible. Many convention centers will hold space for up to 10 years in advance. But you had better be serious about your booking because there will be a deposit schedule presented.

A convention center has become a focal point, or hub, for their city. Convention centers tend to be a showcase for the city, quite often because of their award-winning designs. They are centrally located next to most major hotels, attractions and restaurants. Event planners love convention centers as they are able to coordinate a multitude of suppliers that are housed in-house. As most convention centers are associated with the CVB, they are able to package themselves with nearby hotels and restaurants. It makes an event planners job all that much easier if they are able to house most of the conference activities in one location – the convention center.

 

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5 Best Uses of Twitter at Conferences

conference room stageIf you’re an event organizer, you’re too busy to set up engaging twitter feeds for big screens, filter them, and promote the feeds to all the folks who couldn’t attend in person.

If you’re a conference attendee, following along on the fast-moving Twitter streams can be overwhelming, especially when there are too many retweets and off-topic conversations.

These 5 tips may help you keep up, whether you’re an attendee or an organizer:

  1. Start watching the official hash tag (example: #adobeMAX) at least 7 days prior to the start of the event. You can start following people you may want to meet, learn about the latest conference-related news, and make some early connections before you even get on an airplane. If you’re feeling brave, join in give your opinions about the conference, which sessions you’re looking forward to, and start a conversation with a “celebrity” in your industry. If you’re a bit shy, there’s nothing wrong with just following along and “listening”.
  2. See if the event has an official Twitter Dashboard, like the ones Refynr produces. For conference organizers, the benefit of a Refynr dashboard is that a) Refynr does all the custom work of designing the dashboard, b) the Refynr team manages and filters the feed for you so that you can concentrate on all your other tasks, c) and remote attendees can follow along virtually. Refynr estimates that for every 100 attendees, 20 additional will follow along on such a dashboard, because with the photo slideshow they feel almost like they are there in person. For attendees, the advantages are that they don’t have to figure out the best Twitter search on their own, and don’t have to waste time sifting through the extra retweets and spam that ofter occupies an unfiltered Twitter feed.
  3. Follow interesting tweeters and the people they follow. If someone tweets something relevant to you or your industry, follow them. Then, dive deeper by seeing who they follow on Twitter. Twitter.com and the official Twitter iPhone app has the best interface, in my opinion, for viewing who someone follows. Go through that list to read the bio and Twitter stream from each person in the list to find people/companies worth following.
  4. Create reports on the usage of the hash tag. Refynr can create custom reports for event organizers, or you can use free tools like HashTracking.com, which will analyze the tweets on the hash tag quickly and easily, but keep in mind that the free tools may not include all the data that Refynr curates, and so the data might not be exact. Either way, finding trends on who tweeted the most, which tweets induced the most engagement, and some key demographic information can be valuable to planning the next event and improving engagement with your various audiences.
  5. Follow up with all the Twitter connections you made. Make sure to follow your top people/companies of interest from the hash tag stream, and then tweet or DM them a short message to connect. It’s best to do a little research about each person before initial contact. To do so, read their Twitter bios and follow the links on their Twitter profile. You may be able to find their professional website, blog, or LinkedIn profile. Those websites are better than a personal twitter or Facebook account because it gives you insight into how their business and professional life may be connected to yours, rather than some personal information which may not be relevant.

Sure, at any given conference you’ll still meet people face-to-face and exchange business cards the old-fashioned way, but technology is changing rapidly. With new social media tools, event organizers and event audiences alike can engage in interesting, industry-focused conversations days or weeks before, and after, an event. And the connections made from Twitter, LinkedIn, or a Facebook Fan Page can be more powerful and permanent than a business card that will probably be lost or forgotten in your suit pants pocket anyways. Make lasting relationships, have a ball, and feel like the next conference brings a higher RORI (Return on Relationship Investment) for everyone!

 

 

This post was written by guest blogger Aaron Longnion,Founder & CTO of Refynr

About Aaron: Former senior engineer at Adobe, HomeAway (employee #12), and Lynda.com, who started Refynr in 2010 to clean up the Twitter streams, but found out that conferences and events need this technology more than your average twitter user. Aaron wants to see the event industry join in on to social media’s underutilized ability to easily connect like-minded people and businesses in a genuine and long-lasting way.

website: refynr.com, FB Page: facebook.com/refynr

 

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